Fee Payment
Fees paid for classes, courses, subscriptions, or tutoring sessions are considered confirmation of enrollment.
Refund & Cancellation Policy
THINK IT SOLUTION acts as a platform connecting students and parents with tutors for online educational sessions.
Cancellation by Student or Parent
Once a class, package, or course has been purchased, fees are generally non-refundable. Parents and students are advised to carefully review course details before making payment.
Missed Classes
If a student fails to attend a scheduled class due to personal reasons, no refund or credit shall be provided.
Tutor Absence or Platform Issues
If a tutor is unable to conduct a scheduled session, or if a session is cancelled due to issues attributable to THINK IT SOLUTION, the session may be rescheduled or an equivalent credit may be provided.
Duplicate Payments
Any duplicate payment made due to technical error will be refunded after verification.
Unauthorized Transactions
Parents must notify us immediately if they believe an unauthorized transaction has occurred. Each case will be reviewed individually.
Refund Processing
Where a refund is approved by THINK IT SOLUTION, the refund shall be processed to the original payment method within 7-10 business days.
Contact Information
For refund-related queries, users may contact us during business hours.
Refunds, when approved, are returned to the original payment method. Please keep your payment reference details available when contacting support.